Customer Service & Emergencies

Norwalk WPCA and OMI maintain Customer Service contact numbers for emergencies and general information.

Customer Service (WPCA):
Monday through Friday, 8:00 am to 4:30 pm

City of Norwalk Department of Public Works (DPW)
Water Pollution Control Authority
125 East Avenue
Norwalk, CT 06851
Phone:  203-854-3200 — (Press 4 to speak directly with a representative)
Fax:  203-854-3224

View Norwalk Department of Public Works on a map

For sewer emergencies and odor issues after normal business hours including weekends and holidays, please contact the after hours emergency number.

After Hours and Emergencies (OMI):
Monday through Friday (4:30 pm to 8:00 am), weekends and holidays
Phone:  203-943-0222